Flowcharting is one of the simplest tools used for process design.
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Q21: A service factory is the opposite of
Q22: Professional services are the opposite of mass
Q23: A professional service such as a law
Q24: Service design is done using the 4Ts
Q25: The behavioral aspect of service design accounts
Q27: Service blueprinting is a flowchart done in
Q28: Service blueprinting is a process design technique
Q29: quality function deployment (QFD) is a service
Q30: The 'House of Quality' identifies consumer priorities,
Q31: ATMs and optical checkout scanners are examples
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