Customer involvement and frequent communication can affect customer psychological perceptions of waiting time.

Name: Customer involvement and frequent communication can affect customer psychological perceptions of waiting time.
Brand: Quizplus
Rating: 4.7 (36 reviews)

Question

Quizplus · Accepted Answer

When customers are kept involved and informed during a waiting period, they tend to perceive the wait time as shorter and more tolerable. This is because their attention is focused on the communication and engagement rather than solely on the wait time itself.

Customer Involvement and Frequent Communication Can Affect Customer Psychological Perceptions