Internal performance measures of managing capacity include the percentage reduction in waiting times and the percentage increase in customer satisfaction.
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Q17: Basic waiting line model assumptions include the
Q18: Waiting line remedies come in two forms:
Q19: Employee training and frequent job rotation help
Q20: Line balancing is a strategy to reducing
Q21: Customer involvement and frequent communication can affect
Q23: Variance in planned capacity expenditures and cost
Q24: Unexpected declines in demand can be managed
Q25: Facilities closures and slowdowns and using excess
Q26: Because of their complexity, capacity management techniques
Q27: Capacity management techniques have found nontraditional applications
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