Wilson goes to a training where he is trained about customer service skills. The trainer also explains why different approaches to customer service are used in order to improve training transfer. This approach is called _____.

Question

Quizplus · Accepted Answer

Transfer through principles involves teaching the underlying principles or concepts behind tasks so that learners can apply the knowledge in various situations, which is what the trainer is doing by explaining different approaches to customer service to improve training transfer.

Wilson Goes to a Training Where He Is Trained About