Julio applies for a customer service job. As part of the selection process, he takes a multiple choice test that asks him how he would handle various interpersonal and customer service scenarios. In this case, Julio has completed a(n) _____.

Question

Quizplus · Accepted Answer

A situational judgment test (SJT) assesses an individual's ability to make decisions or judgments in work-related situations. In this case, Julio took a test that presented him with customer service scenarios and asked him to choose the best response. This fits the description of an SJT. Biodata tests focus on an individual's background and experiences, assessment center exercises involve a variety of assessments and exercises, and cognitive ability tests assess an individual's intellectual capabilities.

Julio Applies for a Customer Service Job