Performance assessment does NOT include measuring the success of CRM efforts through metrics on which of the following?
A)neural networks
B)customer acquisition
C)customer retention
D)customer win-back
E)profits

Question

Quizplus · Accepted Answer

Neural networks are not directly related to measuring the success of CRM efforts. The other options - customer acquisition, retention, win-back, and profits - are all relevant metrics for assessing CRM performance.

Performance Assessment Does NOT Include Measuring the Success of CRM