Customer information is gathered through a variety of techniques EXCEPT for which of the following?
A)ethnographic studies
B)delphi forecasts
C)simple observation
D)longitudinal studies
E)critical incident scores

Question

Quizplus · Accepted Answer

Delphi forecasts are used to gather expert opinions and predictions, but are not typically used to gather customer information. The other techniques listed are commonly used to gather information about customers.

Customer Information Is Gathered Through a Variety of Techniques EXCEPT