With Total Quality Management, workers are empowered to participate actively in managing the organization through the use of quality circles and self-directed work teams.

Question

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Total Quality Management (TQM) encourages employee participation and empowerment, including through the use of quality circles and self-directed work teams. This allows workers to take ownership of their work and contribute their ideas and expertise to the overall management of the organization.

With Total Quality Management, Workers Are Empowered to Participate Actively