Kouzes and Posner's final practice involves "encouraging the heart." It is a supportive style composed of recognizing contributions and celebrating accomplishments. They assert that other researchers found this to be the most important practice, and one that leaders themselves mentioned in 91 percent of the cases studied.

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While Kouzes and Posner emphasize "encouraging the heart" as one of their Five Practices of Exemplary Leadership, they do not assert that other researchers found this to be the most important practice, nor do they claim that leaders themselves mentioned it in 91 percent of the cases studied. Their model highlights the importance of each practice without ranking them or providing such specific statistics from other researchers.

Kouzes and Posner's Final Practice Involves "Encouraging the Heart