Question 1

A problem-focused coping style generally leads to more more productive and satisfying outcomes than, for instance, withdrawal.

Accepted Answer

Problem-focused coping strategies, which involve directly addressing the issue causing stress, tend to lead to more effective and satisfying outcomes because they tackle the root of the problem, rather than avoiding it as withdrawal does.

Question 2

Coercion is sometimes needed to bring about change.

Accepted Answer

Coercion can be a tool in implementing change, especially in situations where voluntary compliance is unlikely or where immediate action is necessary for the common good or safety.

Question 3

Ethos is based in part on qualities such as one's character, moral fiber, and personal integrity.

Accepted Answer

Ethos is a rhetorical device that relies on the credibility or ethical appeal of the speaker, which is often established through their character, moral fiber, and personal integrity.

Question 4

According to the U.S. Army's chief of staff, Dennis Reimer, the "first rule of wingwalking" is to "be very good friends with the pilot."

Accepted Answer

The "first rule of wingwalking" is not about being friends with the pilot, but rather a metaphorical advice often cited in various contexts, meaning "Don't let go of what you've got until you've got hold of something else." This advice is not specifically attributed to Dennis Reimer or related to actual wingwalking practices.

Question 5

According to a recent survey, about 75 percent of surveyed workers reported that their managers do a good job of explaining decisions to them.

Accepted Answer

Surveys on management effectiveness and communication vary widely, and without specifying a particular survey, it's not accurate to assert a specific percentage like 75% of workers feel their managers explain decisions well. Communication effectiveness can significantly differ across organizations and industries.

Question 6

Resistance to change is almost always irrational.

Accepted Answer

Resistance to change can be rational or irrational, as it often stems from legitimate concerns, fears, or perceived threats to one's interests or well-being.

Question 7

Deciding to hire computer consultants when it becomes clear that recently purchased computers are incompatible with current systems is an example of reactive change.

Accepted Answer

Reactive change occurs in response to unanticipated problems or challenges. Hiring consultants to address the incompatibility of new computers with existing systems is a reaction to an unforeseen issue, thus exemplifying reactive change.

Question 8

Planned change is often seen as superior to reactive change.

Accepted Answer

Planned change is generally considered superior because it allows organizations to anticipate challenges and opportunities, prepare strategies in advance, and implement changes in a controlled and systematic manner, reducing the risks and disruptions often associated with reactive change.

Question 9

It is generally best to wait to communicate to others until everything is well understood. Communicating earlier may lead to confusion, misunderstandings, and conflict.

Accepted Answer

Effective communication often involves sharing information as it becomes available, fostering transparency, and enabling collaboration to address issues or misunderstandings early on. Waiting too long can create information vacuums, leading to speculation and increased anxiety.

Question 10

Phase 1 of the Lewin Change Model includes creating high need for change and minimizing resistance to change.

Accepted Answer

Phase 1 of the Lewin Change Model, known as "Unfreezing," involves preparing an organization to accept that change is necessary, which includes creating a high need for change and minimizing resistance to change.

Question 11

According to Karl Weick, which of the following are compact and noncontroversial, build a sustainable momentum, and are relatively unlikely to draw the attention of opponents?

Accepted Answer

Karl Weick introduced the concept of "small wins" as a way to approach complex problems by breaking them down into manageable, achievable parts. Small wins are compact and noncontroversial, which helps in building sustainable momentum towards larger goals. They are less likely to draw the attention of opponents because they do not seem as threatening as larger, more radical changes.

Question 12

A change that is driven through a grassroots, bottom-up effort led by a work team is called:

Accepted Answer

The answer of A change that is driven through a...

Question 13

The initiators of a change don't have all the information they need to design the change, and others have considerable power to resist the change. In this case, which of the following change approaches would probably work best?

Accepted Answer

Participation and involvement are most effective in situations where the initiators do not have all the information and others have significant power to resist. This approach allows for input and engagement from those affected by the change, potentially reducing resistance and increasing the quality of the change through diverse contributions.

Question 14

The use of "short pay" at Granite Rock was presented as an example of a(n):

Accepted Answer

The "short pay" practice at Granite Rock is an example of a catalytic mechanism, a tool designed to induce desired behaviors or changes within an organization by providing a simple, direct, and often innovative process or rule that leads to strategic objectives being met.

Question 15

The answer to the question, "Does this person tell the truth?" impacts on the person's ability to convince through:

Accepted Answer

Ethos refers to the credibility or ethical appeal of the speaker. If a person is perceived as truthful, their ethos is strengthened, making them more convincing.

Question 16

A dramatic, vivid demonstration that the current situation is unacceptable is a:

Accepted Answer

A "burning platform" metaphorically describes a situation that demands immediate and drastic change, much like a person on a burning oil platform must choose between certain death and the risky jump into the sea.

Question 17

In the rhetorical triangle, which of the following refers to convincing another person to accept a change through reason, logic, and data?

Accepted Answer

Logos refers to the appeal to logic, using reason, facts, and data to persuade someone of an argument.

Question 18

Constructive modification occurs at which stage of Lewin's change model?

Accepted Answer

Constructive modification occurs during the Refreezing stage of Lewin's change model, where new behaviors are solidified and stabilized.

Question 19

When people are told about a change at work that will affect them, they normally reacting to first asking "why?" According to Aristotle, this sort of question is best dealt with by use of ___.

Accepted Answer

The answer of When people are told about a change...

Quiz 8: Managing Change in Teams