Which of the following statements regarding total quality management is incorrect?
A) Total quality management does not utilize any nonfinancial measures.
B) Many costs associated with implementation of a quality program are hard to measure.
C) The goal is to provide customers with superior products and services.
D) Prevention costs are much less than external failure costs.
Correct Answer:
Verified
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Q47: Just-in-time inventory systems track the costs of
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Q49: The cost of overseeing suppliers within the
Q50: The cost of warranty work within the
Q51: The cost of improved equipment and processes
Q52: The cost of product liability claims within
Q53: The lost profits from not retaining customers
Q54: The cost of training personnel within the
Q55: Production loss caused by downtime within the
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