Question 1

Which of the following is a general rule of debits and credits in the balances of accounts?

Accepted Answer

The sum of debits is always equal to the sum of credits is a general rule of debits and credits in the balances of accounts.

Question 2

Evergreen Animal Care Center issued a $5000 60-day note to a supplier, who discounted the note 12%. What are the proceeds from this note?

Accepted Answer

The proceeds from the note are $4,900.00. This is determined by adding the face amount of the note ($5000) plus interest ($5000 x 12% x 60/360) = 100 subtracted from the original amount of $5000 equals $4,900 in proceeds.

Question 3

What type of payroll tax is deducted from an employee's gross wages, but does not require a matching employer contribution?

Accepted Answer

Federal income tax is deducted from an employee's gross wages, but does not require a matching employer contribution.

Question 4

Animal Medical Center in Los Angeles, California has purchased a new Idexx DR radiograph system at a price of $100,000. They traded in an older digital system that had a book value of $25,000. Assuming that the trade in allowance was $30,000 and that they paid $70,000 cash, what is the cost of this new digital system for the purpose of financial reporting?

Accepted Answer

The cost of this new digital system for the purpose of financial reporting is $95,000.The rule of accounting for an exchange of similar assets in which the trade in value exceeds the book value of the old asset requires that the cost of the new asset be determined by adding the amount of cash given ($75,000) to the book value of the old asset ($25,000) for a total value of $95,000.

Question 5

When considering the activity of veterinary marketing, communicating and delivering value that both clients and potential clients will desire is a major goal. For the purpose of accomplishing this, what does "value" mean?

Accepted Answer

For the purpose of accomplishing communicating and delivering value that both clients and potential clients will desire, value means "The benefit the customer receives from buying your service".

Question 6

Another method of determining quality of service is to use the "critical incidence technique". What type of situation is a factor when using this technique?

Accepted Answer

Another method of determining quality of service is to use the critical incidence technique. Customer complaints are used for this analysis.

Question 7

The biggest serious risk of a lawsuit for invasion of privacy with subsequent personal damages includes all of the following EXCEPT?

Accepted Answer

The biggest serious risk of a lawsuit for invasion of privacy with subsequent personal damages includes all of the following EXCEPT disclosing information about vaccinations.

Question 8

Complaints regarding behavior that may violate the ethics principles are reviewed by which of the following committees?

Accepted Answer

Complaints regarding behavior that may violate the ethics principles are reviewed by State veterinary associations. Members of these committees are familiar with local customs and circumstances and are in the best position to confer with those involved.

Question 9

The American Animal Hospital's position on testimonials as a form of advertising requires veterinarians to do which of the following?

Accepted Answer

The American Animal Hospital's position on testimonials as a form of advertising requires Veterinarian's to fully disclose any financial or other relationship between the endorser and the veterinarian.

Question 10

The framework that all managers perform within is made up of what five management functions?

Accepted Answer

The framework that all managers perform within is made up of five management functions: planning, organizing, leading, controlling, and achieving.

Question 11

Which of the following is an example of technical competency?

Accepted Answer

Knowledge of medical terminology used for auditing medical records is an example of technical competency.

Question 12

The process of establishing a cost effective pay structure within an organization is called what?

Accepted Answer

The process of establishing a cost effective pay structure within an organization is called compensation administration.

Question 13

The National Labor Relations Act protects an employee's rights to do which of the following?

Accepted Answer

The National Labor Relations act protects an employee's rights to discuss his/ her wages. Regardless of what is stated in an employee manual, a manager cannot discipline or discharge an employee for discussing his/her wages. A manager also cannot require an employee to sign a confidentiality agreement in which they are directed not to discuss his/her wages.

Question 14

The veterinary practice manager completes management activities in four distinct areas. These four basic management activities include all of the following EXCEPT for?

Accepted Answer

The veterinary practice manager completes management activities in four distinct areas. These four basic management activities include all of the following EXCEPT for evangelistic and personal. The four activities are personnel and human resource, economics and finance, operations and maintenance, and marketing and client relations.

Question 15

Managers that exhibit an analytic style of decision making have which of the following traits?

Accepted Answer

Managers that exhibit an analytic style of decision making have greater tolerance for ambiguity.

Question 16

A physiological deficiency that makes a certain outcome seem more favorable than others is called which of the following?

Accepted Answer

A physiological deficiency that makes a certain outcomes seem more favorable than others is called a need.

Question 17

What type of compensation programs pays employees on the bases of their skills, knowledge and behavior?

Accepted Answer

Competency based compensation programs pays employees on the bases of their skills, knowledge and behavior.

Question 18

A technique that is used to make people more open and expressive during communications is called what?

Accepted Answer

A technique that is used to make people more open and expressive during communications is called assertiveness training.

Question 19

Assuming that you are a practice manager whose hospital has a published handbook that describes the employee performance appraisal policy, what legal fact would you have to keep in mind?

Accepted Answer

Assuming that you are a practice manager whose hospital has a published handbook that describes the employee performance appraisal policy, it is important to keep in mind that the courts construe these published policies as a binding contract. The hospital can be held accountable if they are not followed.

Question 20

When organizing staff meetings, the leader is responsible for which of the following?

Accepted Answer

All of the above. When organizing staff meetings, the leader is responsible for following an agenda and schedule, reviewing main points at the end of the meeting, and appointing a note taker and circulating minutes.

Quiz 1: Certified Veterinary Practice Manager