Question 1

The Immigration reform and Control Act requires that all employers complete verification on immigration and naturalization. What type of documents, by law, can a manager examine in order to fulfill this obligation?

Accepted Answer

All of the above. By law, a manager can examine driver's license, social security card, birth certificate, certificate of naturalization or any valid passport, and a resident alien card (green card) in order to fulfill the requirements of the Immigration reform and Control Act. They should be photocopies and kept on file.

Question 2

Which division of the United States Department of Labor is responsible for enforcing the Fair Labor and Standards Act?

Accepted Answer

The Wage and Hour Division of the United States Department of Labor is responsible for enforcing the Fair Labor and Standards Act.

Question 3

What commission was created with the purpose of enforcing the Civil Rights Act?

Accepted Answer

The Equal Employment Opportunity Commission was created with the purpose of enforcing the Civil Rights Act. The Civil Rights Act is an anti-discrimination law that makes it illegal for an employer to penalize an employee (or potential employee) on the basis of race, color, religion, sex, or national origin.

Question 4

Under the Americans with Disabilities Act, an employer can NOT do which of the following?

Accepted Answer

Under the Americans with Disabilities Act, an employer can NOT ask about the nature of a disability. They also cannot ask about the severity or existence of any disabilities.

Question 5

In order for an employee to be entitled to maternity leave under the Family and Medical Leave Act of 1993 (FMLA), what conditions must they have met in the course of employment?

Accepted Answer

In order for an employee to be entitled to maternity leave under the Family and Medical Leave Act of 1993 (FMLA), they must have worked at least 1250 hours during the twelve month period preceding the leave. They also need to have been employed twelve months total, even if that time is not consecutive.

Question 6

The employee Polygraph Protection Act of 1988 prohibits which of the following?

Accepted Answer

The employee Polygraph Protection Act of 1988 prohibits an employer from forcing an employee to take a polygraph test. The employer may not discharge, discipline, deny employment, or take any action against an employee who fails to submit to a polygraph test.

Question 7

What leadership theory attempts to explain the distinctive characteristics that account for leadership effectiveness?

Accepted Answer

Leadership Trait Theory attempts to explain the distinctive characteristics that account for leadership effectiveness.

Question 8

A type of employee performance appraisal that is comprised of an employee's strengths, weaknesses, past performances, and suggestions for improvement is known as what?

Accepted Answer

A type of employee performance appraisal that is comprised of an employee's strengths, weaknesses, past performances, and suggestions for improvement is known as a written essay.

Question 9

It is unethical to place which of the following at the disposal of any nonprofessional organization, group, or individual to promote or lend credibility to the illegal practice of veterinary medicine?

Accepted Answer

It is unethical to place professional knowledge, credentials, or services at the disposal of any nonprofessional organization, group, or individual to promote or lend credibility to the illegal practice of veterinary medicine.

Question 10

The manipulation of a drug, other than in accordance with the FDA approved label, to make a different formulation of the drug to meet the needs of a specific patient is called what?

Accepted Answer

The manipulation of a drug, other than in accordance with the FDA approved label, to make a different formulation of the drug to meet the needs of a specific patient is called compounding.

Question 11

With regards to the human-companion animal bond, the American Veterinary Medical Association (AVMA) officially recognizes which of the following?

Accepted Answer

With regards to the human-companion animal bond, the American Veterinary Medical Association (AVMA) officially recognizes the existence of the human-animal bond and its importance to client and community health.

Question 12

When considering the mandatory standards of the American Animal Hospital Association (AAHA), relating to patient care, patients are given an examination appropriate to the presenting complaints and clinical situation. This is defined as which of the following?

Accepted Answer

A complete history and a thorough physical exam of major organ systems, prior to any anesthetic procedure or any new presenting complaints.

Question 13

All of the following are a minimum published standard, as established by the American Animal Hospital Association, in regards to animal housing EXCEPT for which one?

Accepted Answer

All of the above are a minimum published standard, as established by the American Animal Hospital Association, in regards to animal housing EXCEPT for "Patients should have adequate food and water available at all times". Since a veterinary hospital deals with surgery and medical conditions, food and water should be provided at the discretion of the veterinarian.

Question 14

What is the conceptual purpose of a website for a veterinary hospital?

Accepted Answer

The purpose and function of a website for a veterinary hospital is to be a marketing tool. Website design and the information contained in it are a means of marketing a veterinary practice.

Question 15

The ability of a leader to influence their followers is based on which of the following?

Accepted Answer

The ability of a leader to influence their followers is based on integrity. It refers to behavior that is honest and ethical, making the leader trustworthy.

Question 16

Which of the following is NOT one of the norms for assessing ethical behavior?

Accepted Answer

Compassion is NOT one of the norms for assessing ethical behavior. The norms are caring, rights, and justice.

Question 17

Karen, the practice manager, oversees all aspects of ABC Animal Hospital. Karen is viewed as being a dreamer; she does not understand all aspects of the veterinary business, but always completes her job. Employees tend to be rude to Karen in their dealing with her. Under the Contingency Leadership Theory, what type of leadership style does Karen have?

Accepted Answer

Under the Contingency Leadership Theory, Karen has a task oriented leadership style. Task oriented leaders focus on getting the task completed, rather than the people involved in completing the task.

Question 18

Under the Model Infection Control Plan for Veterinary Practices, what protective action should be taken during the intake of animals?

Accepted Answer

Under the Model Infection Control Plan for Veterinary Practices, avoiding bringing aggressive or potentially infectious animals in through the reception area is a protective action. If they must come through the main entrance, if possible, carry the animal or place it on a gurney so that it can be taken directly into a designated examination room.

Question 19

The Veterinary Hospital Manager's Association classifies job descriptions based on duties and responsibilities in the hospital. Although there are many crossovers, what is the primary difference between an office manager and a practice manager?

Accepted Answer

Although there are many crossovers, the primary difference is that office managers are responsible for seeing that administrative policies are met and a practice manager is charged with the responsibility of managing the business activities. In general, office managers perform many tasks relating to human resources and public relations, while practice managers perform more tasks related to organizational function, law, and ethics.

Question 20

The ancillary services expense account (from the American Animal Hospital Association's chart of accounts) details expenses that occur from which of the following activities?

Accepted Answer

The ancillary services expense account (from the American Animal Hospital Association's chart of accounts) details expenses that occur from boarding. Food, grooming, and retail products also fall into this category.

Quiz 1: Certified Veterinary Practice Manager