The Group Fitness Instructor has many methods at his or her disposal for creating a positive customer service experience. Which of the following is the LEAST likely to generate a positive experience?
A)Establishing an atmosphere of trust
B)Comparing popularity of classes
C)Building group camaraderie
D)Addressing and alleviating class conflicts

Question

Quizplus · Accepted Answer

The Group Fitness Instructor who wishes to create a positive customer service experience will not create an atmosphere of competition that pits instructor against instructor. The idea of "whose class is the best" is a source of constant discussion at health clubs across the nation and such conversations do not need the added fuel of instructor participation. The wise GFI will grow customer satisfaction by building group camaraderie, establishing rapport and trust, using appropriate communication skills, listening effectively and addressing and alleviating any conflict present among members.

The Group Fitness Instructor Has Many Methods at His or Her