One of the difficulties in customer relations for staff to provide the help or information requested from a class member without stepping outside their scope of practice. Which of the following would be the LEAST appropriate response by a Group Fitness Instructor (GFI) to a class member reporting a cramping muscle immediately following class?
A)Massaging the cramping muscle
B)Showing the individual how to stretch the muscle
C)Explaining the benefits of massage
D)Helping the participant find the massage therapist on staff to book an appointment

Question

Quizplus · Accepted Answer

It is inappropriate for a Group Fitness Instructor to perform hands-on massage, no matter what the circumstances. Although the GFI does have a responsibility to meet all the informational needs of the customer, he or she should never move outside a proper scope of practice. Hands-on massage is within the scope of practice of physical therapists, occupational therapists, athletic trainers and massage therapists, but not the GFI.

One of the Difficulties in Customer Relations for Staff to Provide