Question 1

Which of the following is an example of a workgroup information system?

Accepted Answer

C

Question 2

________ is the activity of altering and designing business processes to take advantage of new information systems.

Accepted Answer

Business process reengineering (BPR) involves the radical redesign of business processes with the aim of improving efficiency and effectiveness. BPR includes the analysis of existing processes, identification of areas for improvement, and the redesign of processes to take advantage of new information systems. It differs from business process management (BPM) and business process improvement (BPI) as it involves a more fundamental change to the organization's way of operating.

Question 3

Which of the following applications falls under the common departmental information system of sales and marketing?

Accepted Answer

Lead generation is a key function of sales and marketing, making it an application that falls under the common departmental information system for these departments. Order tracking may also be used by sales and marketing, but it is a more operational application than one related specifically to their functions. General ledger and assessment are not typically associated with sales and marketing at all.

Question 4

Which of the following is a consequence of isolated information systems?

Accepted Answer

Isolated information systems refer to segmented or disconnected systems that operate independently from one another. As a consequence, there is a lack of integrated enterprise information, which hinders collaboration and communication between different departments or sections of an organization. This can lead to duplication of data, inconsistency and errors.

Question 5

________ are information systems that are shared by two or more independent organizations.

Accepted Answer

Inter-enterprise information systems are designed to be shared by two or more independent organizations. Examples include supply chain management systems and electronic marketplaces. Workgroup information systems are designed to be used by a specific group within an organization. Enterprise information systems are designed to be used by an entire organization. Personal information systems are designed for individual use.

Question 6

Order tracking and account tracking are applications of ________.

Accepted Answer

Order tracking and account tracking are both elements of customer service. They allow customers to keep track of their orders and account activities, and provide them with a way to contact customer service if they have any issues or questions about their orders or accounts.

Question 7

Information silos arise as a result of ________.

Accepted Answer

Information silos arise as a result of data being isolated in separate systems, preventing efficient communication and collaboration between different parts of an organization. This can lead to inefficiencies and redundancy in data management.

Question 8

The summation of all the problems of information silos leads to ________.

Accepted Answer

Information silos can lead to increased costs for the organization due to duplication of efforts, missed opportunities, and the need for additional resources to integrate and maintain disparate systems. Other choices may also be correct to some extent, but B is the most direct and commonly observed consequence of information silos.

Question 9

Which of the following is true for business process reengineering?

Accepted Answer

Business process reengineering involves analyzing and redesigning the current processes used in an organization. This requires systems analysts to work closely with key personnel throughout the organization to determine how best to use new technology and improve the overall efficiency of the business processes. Therefore, option C is the only true statement. Options A, B, and D are false. Business process reengineering can be time-consuming and requires a significant amount of expertise. It is not always efficient, fast, or economical. The success of business process reengineering combined with ERP depends on various factors, and it does not have a 100 percent success rate.

Question 10

Planning and scheduling are applications that fall under ________.

Accepted Answer

Planning and scheduling are commonly used in manufacturing industries to manage production processes and ensure timely delivery of products. They involve creating production schedules, allocating resources, and coordinating tasks to achieve desired outcomes. While planning and scheduling may also be used in other industries such as sales and management, accounting, and customer service, their primary application is within manufacturing.

Question 11

________ is an application of the human resources department.

Accepted Answer

Compensation is a key responsibility of the human resources department, which includes determining employee salaries, benefits, and bonuses. This is done to ensure that employees are fairly compensated for their work and provided with competitive compensation to attract and retain talent. Planning, financial reporting, and lead tracking are not typically responsibilities of the human resources department.

Question 12

Which of the following statements about enterprise information systems is true?

Accepted Answer

Users of enterprise information systems undergo formal procedure training to ensure they are familiar with the system and its functions. This is important for the successful implementation and adoption of the system. Option A and D are incorrect as users require formal training and managing change can be challenging. Option B is also incorrect as enterprise information systems aim to reduce data duplication and improve data accuracy.

Question 13

Which of the following is true of personal information systems?

Accepted Answer

Personal information systems are designed for individual use, so they typically have only one user, and therefore, procedures do not need to be documented or formalized.

Question 14

________ occurs when data are isolated in separated information systems.

Accepted Answer

Information silo is the term used when data get isolated in separate information systems. It often leads to inefficiencies and poor communication among departments or teams.

Question 15

A Web store front is an example of a(n)________.

Accepted Answer

The answer of A Web store front is an example...

Question 16

Which of the following is an example of a personal information system?

Accepted Answer

A contact manager is a tool used by individuals to store and manage personal information about their contacts, such as phone numbers and email addresses. The other options are examples of organizational information systems, rather than personal ones.

Question 17

________ is an example of an inter-enterprise information system.

Accepted Answer

Ordering of restaurant supplies from suppliers involves multiple enterprises, including the restaurant and its suppliers, and thus qualifies as an inter-enterprise information system. Choices A, B, and D are all examples of intra-enterprise information systems, as they only involve a single organization.

Question 18

Which of the following stands true for enterprise information systems?

Accepted Answer

Enterprise information systems are typically large-scale applications that support the whole organization or a significant part of it. They are designed to integrate data and business processes across multiple departments or functions within the organization. Therefore, the solutions to problems in an enterprise system usually involve more than one department. The other options are not correct: A is incorrect because enterprise information systems can be shared by multiple departments within the same organization; C is incorrect because enterprise information systems can support thousands of users; and D is incorrect because functional information systems are separate from enterprise information systems and support a particular business function or department.

Question 19

As a common departmental information system,________ includes order management.

Accepted Answer

Order management is typically a part of the operations department, which includes activities such as production scheduling, inventory control, and quality assurance. The accounting department focuses on financial transactions, human resources on personnel management, and manufacturing on the physical production process, so they are less likely to include order management as a core function.

Question 20

Which of the following is true for workgroup information systems?

Accepted Answer

The answer of Which of the following is true for...

Quiz 7: Organizations and Information Systems