Question 1

Which of the following is true of hyper-social organizations?
A)Using social media in an old-style,organization-centric manner is highly effective.
B)Rather than creating relationships in which customers and organizations perceive and gain value,they send messages that attempt to manage,influence and control both parties.
C)They are organizations that have made the four transitions,called pillars.
D)Marketing is broadly conceived to pertain to employees and partners only.

Accepted Answer

Hyper-social organizations are those that have successfully made the four transitions or pillars, namely: from command and control to enable and empower, from rigid hierarchy to fluid hierarchy, from organization-centric to customer-centric, and from data-poor to data-rich. This means that they have embraced social media and digital technologies to foster collaboration, co-creation, and engagement with customers and stakeholders. Options A, B, and D do not reflect the characteristics of hyper-social organizations.

Question 2

Which of the following dynamic process activities involves publicizing community successes?
A)sense
B)activate
C)engage
D)story tell

Accepted Answer

Story telling involves sharing success stories within the community to inspire and motivate others.

Question 3

________ wikis are particularly useful for technical teams,such as engineering teams,who need to share common definitions for terms and principles.
A)Nonlinear
B)Linear
C)Public
D)Private

Accepted Answer

Private wikis allow for control over who can access and contribute to the content, making them ideal for technical teams who need to share sensitive or proprietary information. Additionally, private wikis allow for customization and organization of content, making it easier to maintain a centralized repository of information, including common definitions for terms and principles.

Question 4

Which of the following dynamic process activities involves creating relationships with different communities?
A)activate
B)sense
C)measure
D)engage

Accepted Answer

Engage involves creating relationships with different communities. The other options refer to different activities, such as activating the community, sensing the needs of the community, and measuring the impact of community involvement.

Question 5

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.
A)Management information systems
B)Enterprise resource systems
C)Expert systems
D)Content management systems

Accepted Answer

Content management systems are specifically designed to manage and deliver documents and other forms of employee knowledge, such as training materials, reports, and manuals. They provide tools for organizing, storing, searching, retrieving, and sharing content across departments and locations, as well as tracking changes and versions. While management information systems, enterprise resource systems, and expert systems may also contain documents and knowledge, their primary focus is on managing data, resources, and decision-making processes.

Question 6

Which of the following dynamic process activities involves determining what the communities you care about are saying about you,and identifying the structure,goals,and dynamic of communities with which you want to relate?
A)activate
B)sense
C)measure
D)engage

Accepted Answer

This activity is known as "sense" in the dynamic process, which involves monitoring and listening to social media and online communities to gain insights into the conversations, interests, and needs of your audience. It helps in understanding the preferences, behavior patterns, and sentiment of the community and identifying the opportunities for engagement and relationship-building. The other activities - activate, measure, and engage - are focused on creating and executing campaigns, tracking performance, and building relationships, respectively.

Question 7

Which of the following is one of the complications of a content management function?
A)Multiple documents cannot refer to the same product or procedure.
B)Documents exist in isolation from each other.
C)Content management systems must maintain linkages among documents.
D)The document contents are nonperishable.

Accepted Answer

Complications of a content management function include the need for maintaining linkages among documents, as well as the potential for multiple documents referring to the same product or procedure. Isolation of documents and nonperishable contents are not typically considered complications.

Question 8

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.
A)knowledge management
B)value engineering
C)knowledge engineering
D)earned value management

Accepted Answer

Knowledge management is the process of creating value from intellectual capital and sharing that knowledge with employees, managers, suppliers, customers, and others who need that capital. Value engineering focuses on maximizing value for the customer while minimizing cost. Knowledge engineering is the use of artificial intelligence to create knowledge-based systems, and earned value management is a project management technique for measuring project performance and progress.

Question 9

Which of the following is true of expert systems?
A)To create the system of rules,the expert system development team interviews human experts in the domain of interest.
B)The programs that process a set of rules are called expert systems codes.
C)Expert systems are easy to maintain.
D)Expert systems require very few labor hours from both experts in the domain under study and designers of expert systems.

Accepted Answer

Creating an expert system involves the development team interviewing human experts to gather information about the domain of interest and to create a set of rules to be used by the system.

Answer:B
 The programs that process the set of rules in an expert system are usually called inference engines, not expert systems codes.

Answer:C
 Expert systems can be complex, and maintaining them can be challenging.

Answer:D
 Expert systems can require significant labor hours from both experts in the domain under study and the designers of the expert system. The development team must interview human experts to gather information and create the rules, and they must also design and build the inference engine to process those rules effectively.

Question 10

The concepts and language of the hyper-social organization model are market-oriented.

Accepted Answer

The hyper-social organization model is based on market-oriented concepts and language, as it focuses on building strong relationships with customers, leveraging social media and technology to enhance customer experiences and engagement, and driving business growth through effective marketing strategies.

Question 11

Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?
A)activate
B)sense
C)measure
D)engage

Accepted Answer

The activity of measuring refers to evaluating the success of an organization in terms of social capital. This involves assessing the effectiveness of the organization's social networks, relationships, and connections with various stakeholders. The other activities listed (activate, sense, engage) do not specifically address the measurement of social capital.

Question 12

________ are rule-based systems that encode human knowledge in the form of If/Then rules.
A)Management information systems
B)Expert systems
C)Content management systems
D)Decision support systems

Accepted Answer

Expert systems use If/Then rules to make decisions based on human knowledge and experience. Management information systems collect and analyze data, content management systems organize and manage digital content, and decision support systems provide analytical tools for decision-making.

Question 13

Social media enables people to form communities based on common interests.

Accepted Answer

With social media platforms like Facebook, Twitter, and Reddit, people can connect and form groups with others who share similar interests, hobbies, or causes. These communities can span across different geographical locations, bringing together individuals who may have never met otherwise.

Question 14

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?
A)activate
B)sense
C)measure
D)engage

Accepted Answer

The answer of Which of the following dynamic process activities...

Question 15

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.
A)rich directory
B)active directory
C)external directory
D)internal directory

Accepted Answer

A rich directory includes more detailed information than just the standard contact details, such as organizational structure and expertise. None of the other options specifically mention this additional information.

Question 16

Which of the following is true of the content management application alternatives?
A)In-house systems are far less expensive to maintain than off-the-shelf products.
B)Operations develop an in-house system to track machine maintenance procedures.
C)Custom content management applications are economical to develop and maintain.
D)Off-the-shelf products have considerably less functionality than most in-house systems.

Accepted Answer

The question does not provide enough information to choose any of the options as true, except for option B which directly gives an example of an in-house system being developed.

Question 17

The largest collection of documents ever assembled exists on the Internet,and the world's largest and most popular document search engine is ________.
A)Yahoo
B)Bing
C)Google
D)AltaVista

Accepted Answer

Google is widely recognized as the world's largest and most popular document search engine, and it has an incredibly vast collection of documents indexed and available for search on the internet. While Yahoo, Bing, and AltaVista are all search engines, they do not have the same level of indexing and popularity as Google.

Question 18

Which of the following is true of the transition of channels to networks in a hyper-social organization?
A)Hyper-social organizations use networks to transmit messages valued by recipients.
B)Networks transmit data,whereas channels transmit knowledge.
C)Social media limits the formation of communities based on common interests.
D)In order to obtain any of the consumers' attention today,organizations must engage with networks in their communities,based on their interests.

Accepted Answer

The transition of channels to networks in a hyper-social organization means that organizations must engage with networks in their communities based on their interests in order to obtain the consumers' attention. This is because social media has enabled the formation of communities based on common interests, and these communities value messages that are relevant to them. Therefore, option D is the correct choice. Option A is incorrect because networks can transmit any type of message, not only those valued by recipients. Option B is incorrect because channels can transmit both data and knowledge. Option C is incorrect because social media actually facilitates the formation of communities based on common interests.

Question 19

The programs that process a set of rules are called ________.
A)expert systems codes
B)expert systems databases
C)expert systems shells
D)expert systems files

Accepted Answer

Expert systems shells are programs that process a set of rules. Expert systems codes and files refer to specific components or artifacts related to expert systems, while expert systems databases are collections of data that may be used by expert systems but are not necessarily involved in processing rules.

Question 20

Rather than creating relationships in which both customers and the organization perceive and gain value,hyper-social organizations send messages that attempt to manage,influence,and control both parties.

Accepted Answer

Hyper-social organizations focus on creating value-driven relationships rather than controlling or influencing parties.

Quiz 23: Hyper-Social Organizations and Knowledge Management

Which of the following is true of hyper-social organizations?

Which of the following dynamic process activities involves publicizing community successes?

________ wikis are particularly useful for technical teams,such as engineering teams,who need to share common definitions for terms and principles.

Which of the following dynamic process activities involves creating relationships with different communities?

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

Which of the following dynamic process activities involves determining what the communities you care about are saying about you,and identifying the structure,goals,and dynamic of communities with which you want to relate?

Which of the following is one of the complications of a content management function?

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

Which of the following is true of expert systems?

The concepts and language of the hyper-social organization model are market-oriented.

Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?

________ are rule-based systems that encode human knowledge in the form of If/Then rules.

Social media enables people to form communities based on common interests.

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?

A(n) ________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.

Which of the following is true of the content management application alternatives?

The largest collection of documents ever assembled exists on the Internet,and the world's largest and most popular document search engine is ________.

Which of the following is true of the transition of channels to networks in a hyper-social organization?

The programs that process a set of rules are called ________.

Rather than creating relationships in which both customers and the organization perceive and gain value,hyper-social organizations send messages that attempt to manage,influence,and control both parties.