Question 1

Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. All forms of communication require a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender what?

Accepted Answer

Communication requires that all parties have an area of communicative commonality. There are auditory means, such as speech, song, and tone of voice. There are also nonverbal means, such as body language, sign language, touch, and eye contact.

Question 2

Macro communication is ideally utilized in social work practice on a regular basis and consists of words in written or oral formats. There are four different types used in policy, advocacy, management, and practice. Fiduciary, task, and persuasion are three; what is the fourth?

Accepted Answer

Public relations communication in community practice is aimed at establishing an appropriate working relationship between community planners and community members. An effective PR campaign must sell a vision of a planning outcome. It must respect local culture and minimize polarization of community subgroups.

Question 3

Communication to facilitate getting the job done in social work practice is referred to as task communication. It is facilitated by rationale planning. Task communication is contingent upon the method used such as policy, advocacy, community, or management practice. Community practice facilitates planning efforts that benefit who?

Accepted Answer

Community practice facilitates planning efforts that benefit the community as a whole. Planners must sell themselves as resources and facilitators of neighborhood initiatives. Community practice must respect local culture and minimize polarization of subgroups.

Question 4

Task communication in management practice serves three purposes: (1) to ensure the delivery of a quality product or service; (2) to establish a co-operative, competent workforce; and (3) to provide corrective feedback. What is a manner by which a social worker can make this successful?

Accepted Answer

Public hearings that are informational, seek citizen input, and are deliberative are successful avenues of communication in management practice. Another good source is surveys. These communicate the needs and resources of a community.

Question 5

Visual communication, as the name suggests, is communication through visual aid and is described as the conveyance of ideas and information in forms that can be read or looked upon. Visual communication solely relies on vision and is primarily presented or expressed with two dimensional images. What is an example of a visual image?

Accepted Answer

Other visual aids may include graphic designs, drawings, color, and electronic resources. Visual communication also explores the idea that a visual message accompanying text has a greater power to inform, educate, and persuade.

Question 6

The evaluation of a good visual communication is mainly based on measuring comprehension by the audience, not on personal aesthetic preference as there are no universally agreed-upon principles dictating beauty and ugliness. Excluding two dimensional images, there are other ways to express information visually and they may include what?

Accepted Answer

Visual communication by e-mail is a textual medium and commonly expressed with emoticons and embedded digital images. Gestures and body language are another form of expressing information. Visual communication on the World Wide Web is perhaps the most important form that takes place while users are surfing the internet.

Question 7

Persuasion is a form of social influence. It is the process of guiding individuals toward the adoption of an idea, attitude, or action by rational and symbolic means. It is a problem-solving strategy and relies on appeals rather than what?

Accepted Answer

Persuasion does not force an individual to think in a specific manner. It is often confused with manipulation, which is the act of guiding another towards something that is not in their best interest. Persuasion is meant to benefit all parties in the end.

Question 8

Persuasion changes attitudes in individuals and this is a response to communication. The work of Carl Hovland states there are factors that can affect the persuasiveness of a message. The target characteristic refers to the person who receives and processes the message. What is another characteristic?

Accepted Answer

The major source characteristics are expertise, trustworthiness, and interpersonal attraction or attractiveness. A key variable here is credibility. If a famous person sends a message, one is more apt to believe them.

Question 9

Cognitive routes of persuasion send a message that will appeal to an individual's cognitive evaluation in changing an attitude. The central route to persuasion presents the individual with data and motivates them to evaluate it, arriving at an attitude changing conclusion. What is another route to attitude change?

Accepted Answer

In the peripheral route to attitude change, the individual is encouraged to not look at the content, but at the source. This is commonly seen in modern advertisements that feature celebrities. In some cases, physician, doctors or experts are used. In other cases, film stars may be utilized for their attractiveness.

Question 10

Interpersonal communication is usually defined by describing participants who are dependent upon one another and have a shared history. Communication channels, the conceptualization of media that carry messages from sender to receiver, take two distinct forms. What are the two forms?

Accepted Answer

Direct channels are obvious and easily recognized by the receiver. Both verbal and non-verbal information is completely controlled by the sender. Indirect channels are usually recognized subconsciously by the receiver and are not always under direct control of the sender. Body language, comprising most of the indirect channel, may inadvertently reveal one's true emotions.

Question 11

Interpersonal communication involves conditions that precede or surround the communication. It also consists of present or past events from which the meaning of the message is derived. In the case of written communication, conditions may depend upon the statements preceding and following the quotation in question. What are these conditions called?

Accepted Answer

Context also involves conditions from immediate surroundings. Normal safe disclosures may become ambiguous or offensive if they take place in a public restroom or crowded subway terminal. These influences do not constitute the message by themselves, but rather, these extraneous nuances subtly change the message's effective meaning.

Question 12

Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest, and direct way. A person overcomes the fear to speak his or her mind or trying to influence others, but doing so in a way that respects the personal boundaries of others. Assertive communication allows us to constructively confront and find a mutually satisfying solution where conflict exists. What is a characteristic of assertive communication?

Accepted Answer

The six main characteristics of assertive communication that include eye contact, body posture, gestures, voice, timing, and content. Eye contact demonstrates interest, body posture will improve the significance of the message, gestures add to emphasis, voice levels are modulated to a convincing tone, timing to maximize receptivity, and content involves what you have to say.

Question 13

There are six main characteristics of assertive communication that include eye contact, body posture, gestures, voice, timing, and content. Eye contact demonstrates interest, body posture will improve the significance of the message, gestures add to emphasis, voice levels are modulated to a convincing tone, and timing to maximize receptivity. What is the sixth characteristic?

Accepted Answer

The sixth characteristic of assertive communication is content. This involves what you have to say. A person overcomes the fear to speak his or her mind or trying to influence others, but doing so in a way that respects the personal boundaries of others. Assertive communication allows us to constructively confront and find a mutually satisfying solution where conflict exists.

Question 14

Passive communication manifests when we are not in environments or family systems that support our true feelings or needs. We withhold our truth in an attempt to avoid saying something uncomfortable, potentially upsetting, or confrontational. Passive forms of communication are not only unclear and rich with misinterpretation, but they also lead to feelings of manipulation and ongoing resentment. What is a characteristic of passive communication?

Accepted Answer

Passive communication is a form of expression that is ineffective. Individuals are generally afraid of confrontation and do not feel they have the right to make their wishes and desires known. Passive communication can lead to feelings of anxiety, anger, depression, and helplessness. Characteristics include not talking much and steering clear of asking questions.

Question 15

Aggressive communication is expressed in a forceful and hostile manner and usually involves alienating messages. Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. An aggressive communication style is usually linked to a desire to hurt others, to exact revenge, or may reflect poor emotional development. Which of the following is an example of aggressive communication?

Accepted Answer

Aggressive communication is a method of expressing needs and desires that do not take in to account the welfare of others. Characteristics of aggressive communication may also include being brutally honest, self enhancing, derogatory, controlling, and putting others down.

Question 16

Visual communication by e-mail is a textual medium and commonly expressed with emoticons and embedded digital images. Gestures and body language are another form of expressing information. Visual communication on the World Wide Web is perhaps the most important form that takes place while users are surfing the internet. What is an example of a two dimensional visual communication?

Accepted Answer

Two dimensional visual communications involve signs, posters, drawings, and typography. The evaluation of good visual communication is mainly based on measuring comprehension by the audience, not on personal aesthetic preference as there are no universally agreed-upon principles dictating beauty and ugliness.

Question 17

Persuasion is a form of social influence that does not force an individual to think in a specific manner. It is the process of guiding individuals toward the adoption of an idea, attitude, or action by rational and symbolic means. What is this form of communication often confused with?

Accepted Answer

Persuasion is often confused with manipulation, which is the act of guiding another towards something that is not in their best interest, but is in the best interest of the manipulator. Persuasion is meant to benefit all parties in the end.

Question 18

Communication is a process whereby information is enclosed in a package and is channeled by a sender to a receiver via some medium. All forms of communication require an area of commonality that includes what?

Accepted Answer

Communication requires that all parties have a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender appropriate feedback. There are auditory and nonverbal means to complete this transaction.

Question 19

Public relations communication in community practice is aimed at establishing an appropriate working relationship between community planners and community members. An effective PR campaign must sell a vision of a planning outcome. It must respect local culture and minimize polarization of community subgroups. This is part of a format utilizing what kind of communication?

Accepted Answer

Macro communication is ideally utilized in social work practice on a regular basis and consists of words in written or oral formats. There are four different types used in policy, advocacy, management, and practice. They include fiduciary, task, public relations, and persuasion.

Question 20

Public hearings that are informational, that seek citizen input, and that are deliberative are successful avenues of communication in management practice. Another good source is surveys. These communicate the needs and resources of a community. What kind of communication is being described?

Accepted Answer

Task communication in management practice serves three purposes: (1) to ensure the delivery of a quality product or service; (2) to establish a co-operative, competent workforce; and (3) to provide corrective feedback.

Quiz 3: Communication