James is a Black Belt practitioner in a medium-sized organization. He engages in continuous assessment of projects and their potential impact on the organization's financial well-being. The cost of defects on an organization's finances is also referred to as:

Question

Quizplus · Accepted Answer

Cost of Poor Quality or COPQ is the cost of defects on an organization's finances.
Key Takeaway: When an organization has a high percentage of defective products or services, it incurs a greater cost of re-work, warranties, returned items, and customer complaints' management. COPQ provides a numerical figure of how much these defects cost the organization.

James Is a Black Belt Practitioner in a Medium-Sized Organization