Six months after the work of a contractor ends, a consumer's roof collapses. This is an example of a(an):

Question

Quizplus · Accepted Answer

This is an example of an external failure.
Key Takeaway: An external failure is a cost of quality figure that occurs when a customer already owns a product. In this example, the roof collapsing after the consumer had already paid for it and a period of time had elapsed refers to an external failure. Depending on the length of warranty offered by a business on products or services, an external failure can be a costly one for organizations.

Six Months After the Work of a Contractor Ends, a Consumer's