What are the four perspectives or attributes of IT Service Management (ITSM) ?
A) Protocols, People, Process, & Products/Technology
B) Partners/Suppliers, Process, People, & Products/Technology
C) Procurement, Policies, People, & Production Support
D) Services Transition, Service Design, Service Strategy, & Service Operation
Correct Answer:
Verified
Q1: "A set of specialized organizational capabilities for
Q3: Which perspective of ITSM takes into consideration
Q4: In general, the benefits of IT Service
Q5: ITIL stands for the Information Technology Infrastructure
Q6: A means of delivering value to Customers
Q7: You were on a conference call on
Q8: Who is responsible for ensuring the process
Q9: An outsourcer is considered a/an:
A)Internal Service Provider
B)Shared
Q10: The basic services outcomes desired by customers
Q11: Which of the following describes a Process?
A)Contains
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