Question 1

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?
A) activate
B) sense
C) measure
D) engage

Accepted Answer

A

Question 2

Which of the following is a challenge of content management?
A) Content databases cannot hold large numbers of documents.
B) Documents exist in isolation from each other.
C) The systems must maintain linkages among documents.
D) The document contents are nonperishable.

Accepted Answer

The challenge of content management is to maintain linkages among documents, as content is often interdependent and connected. A content management system must be able to manage and update these connections to ensure that the content remains relevant and up-to-date. Option A is incorrect as modern content databases can hold large numbers of documents. Option B is incorrect as content management is specifically designed to break down isolation between documents. Option D is incorrect as document contents may become outdated or irrelevant over time, making it necessary to update or remove them from the system.

Question 3

Which of the following dynamic process activities involves creating relationships with different communities?
A) activate
B) sense
C) measure
D) engage

Accepted Answer

Engage activity involves creating relationships with different communities. It involves interacting, communicating, and building connections with the community to involve them in the dynamic process.

Question 4

Which of the following statements is true of expert systems?
A) Small changes in the rules can cause unexpected outcomes.
B) The programs that process a set of rules are called expert systems codes.
C) They are easy to maintain because of their rule-based nature.
D) They require very few labor hours from both experts and designers.

Accepted Answer

Small changes in the rules of an expert system can have a significant impact on the outcomes they produce. This is because the system's knowledge is based on a set of rules, and any alteration in the rules could potentially affect the system's decision-making abilities. The other options are incorrect: B is wrong because "expert system codes" is not a common term in use; C is wrong because while expert systems can be easy to maintain relative to other types of software systems, their rule-based nature can also make them more complex in certain cases; and D is wrong because the design and maintenance of expert systems requires significant input from domain experts and designers.

Question 5

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.
A) Yahoo
B) Bing
C) Google
D) AltaVista

Accepted Answer

Google is the best known document search engine and also the most widely used search engine on the internet. It has the capability to search through the vast collection of documents available on the internet and provide relevant results to the users.

Question 6

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.
A) Document management systems
B) Expert systems
C) Content management systems
D) Enterprise resource planning systems

Accepted Answer

Expert systems are specifically designed to mimic the decision-making ability of a human expert in a specific domain by using rule-based systems that encode human knowledge in the form of If/Then rules. Document management systems are used for organizing, storing, and tracking electronic documents. Content management systems are used for managing and distributing digital content. Enterprise resource planning systems are used for managing business processes and operations.

Question 7

Hyper-social organizations use social media in an organization-centric manner.

Accepted Answer

Hyper-social organizations use social media in a customer-centric manner, focusing on engaging and building relationships with customers rather than just promoting the organization itself.

Question 8

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.
A) rich directory
B) article directory
C) external directory
D) web directory

Accepted Answer

A rich directory includes additional information beyond the standard contact details, such as organizational structure and expertise. This makes it a useful tool for finding and collaborating with colleagues based on their specific skills and knowledge. The other options, such as article, external, or web directories, do not match this description.

Question 9

Which of the following is a disadvantage of expert systems?
A) They cannot be updated to meet the changes in technology.
B) They cannot consist of more than one if/else rule.
C) It is difficult to introduce a new rule in the system.
D) The system's knowledge is available only to high-skilled experts.

Accepted Answer

One of the main disadvantages of expert systems is that it can be difficult to introduce new rules or update existing ones. This can make it challenging for the system to evolve with changing technology or new developments in the field. The other options are incorrect: A is untrue because expert systems can be updated, B is untrue because expert systems can consist of multiple rules, and D is untrue because the goal of an expert system is to make expert knowledge more widely available.

Question 10

Which of the following factors inhibit knowledge sharing in hyper-social organizations?
A) employees' reluctance to exhibit their ignorance
B) strong collaboration among employees
C) the extroversive nature of employees
D) strong endorsements to employees on sharing ideas

Accepted Answer

Employees' reluctance to exhibit their ignorance is a common factor that inhibits knowledge sharing in hyper-social organizations. This can be due to fear of being judged or not wanting to appear incompetent in front of colleagues.

Question 11

Which of the following statements is true of the content management application alternatives?
A) In-house systems are far less expensive to maintain than off-the-shelf products.
B) Operations develop an in-house system to track machine maintenance procedures.
C) Custom content management applications are economical to develop and maintain.
D) Off-the-shelf products have considerably less functionality than most in-house systems.

Accepted Answer

The statement that operations develop an in-house system to track machine maintenance procedures is the only true statement among the alternatives provided. The other statements are not necessarily true, as the cost and functionality of content management systems can vary depending on the specific system and its use case.

Question 12

Which of the following is characteristic of a hyper-social organization?
A) using social media in an old-style, organization-centric manner
B) sending messages that attempt to manage, influence, and control customers and partners
C) interacting with customers and partners in a more humane way
D) pertaining marketing to employees and not customers

Accepted Answer

Hyper-social organizations prioritize more human interactions with customers and partners, rather than attempting to control them through messaging and old-style social media usage.

Answer: A, B, D are all incorrect based on the above explanation.

Question 13

Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?
A) activate
B) sense
C) measure
D) engage

Accepted Answer

Measuring involves evaluating the success of an organization in achieving its goals, which may include assessing the amount and quality of social capital it has built.

Question 14

Which of the following dynamic process activities involves determining what the communities an individual cares about are saying about him,and identifying the structure,goals,and dynamic of communities with which he wants to relate?
A) activate
B) sense
C) measure
D) engage

Accepted Answer

This activity is called 'sense' in the context of dynamic process. Sense involves monitoring and listening to the conversations happening in different communities and identifying the important ones for an individual's goals.

Question 15

Which of the following dynamic process activities involves publicizing community successes?
A) sense
B) activate
C) engage
D) story tell

Accepted Answer

Story telling involves sharing success stories and highlighting positive outcomes within the community. This can help foster a sense of pride and engagement among community members.

Question 16

The concepts and language of the hyper-social organization model are marketing-oriented.

Accepted Answer

The hyper-social organization model, which emphasizes the importance of social media and digital engagement, is primarily focused on marketing and customer interactions. Therefore, the concepts and language used in this model are often oriented towards marketing strategies and tactics.

Question 17

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.
A) knowledge management
B) value engineering
C) knowledge engineering
D) earned value management

Accepted Answer

Knowledge management refers to the process of creating, sharing, using, and managing the intellectual capital of an organization. It involves identifying, capturing, evaluating, and sharing knowledge and information with employees, managers, suppliers, customers, and other stakeholders who need that capital to achieve organizational goals. This helps to increase efficiency, innovation, competitiveness, and customer satisfaction, while reducing costs, risks, and redundancies. Value engineering and earned value management are related to project management and cost control, while knowledge engineering is more specific to artificial intelligence and expert systems. Therefore, the best choice in this case is A) knowledge management.

Question 18

Modern day customers want informed,useful interactions with product promoters.

Accepted Answer

With the increase in availability of information and technology, modern day customers are more informed and value interactions with product promoters that provide them with useful insights and answers to their queries.

Question 19

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.
A) Document management systems
B) Enterprise resource systems
C) Expert systems
D) Content management systems

Accepted Answer

Content management systems (CMS) are information systems that support the management and delivery of documents and other expressions of employee knowledge. These systems can facilitate the storage, sharing, and collaboration of digital content such as documents, images, videos, and audio files. CMS also provide tools for version control and workflow management, enabling organizations to efficiently manage and distribute their content. Examples of popular CMS include WordPress, Drupal, and Joomla.

Question 20

Which of the following statements is true of the transition of channels to networks in a hyper-social organization?
A) Hyper-social organizations use networks to transmit messages valued by recipients.
B) Networks transmit data, whereas channels transmit knowledge.
C) Social media limits the formation of communities based on common interests.
D) Organizations must engage with networks in consumer communities, to attract consumers.

Accepted Answer

The answer of Which of the following statements is true...

Quiz 23: Hyper-Social Organizations and Knowledge Management

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?

Which of the following is a challenge of content management?

Which of the following dynamic process activities involves creating relationships with different communities?

Which of the following statements is true of expert systems?

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

Hyper-social organizations use social media in an organization-centric manner.

A(n) ________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.

Which of the following is a disadvantage of expert systems?

Which of the following factors inhibit knowledge sharing in hyper-social organizations?

Which of the following statements is true of the content management application alternatives?

Which of the following is characteristic of a hyper-social organization?

Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?

Which of the following dynamic process activities involves determining what the communities an individual cares about are saying about him,and identifying the structure,goals,and dynamic of communities with which he wants to relate?

Which of the following dynamic process activities involves publicizing community successes?

The concepts and language of the hyper-social organization model are marketing-oriented.

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

Modern day customers want informed,useful interactions with product promoters.

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

Which of the following statements is true of the transition of channels to networks in a hyper-social organization?