Reflective listening includes saying back to the client what they just said to you to be sure you are in agreement and includes feelings as well as facts. This communication style:

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Reflecting content and emotions back to a client in an open-ended fashion allows the client to clarify any difference between what she said and what the doula heard. She will know the doula was truly listening to what she said, and she will be able to add to or revise her thoughts to enhance understanding. While it may seem stilted at first, reflective listening doesn't need to follow a set prescription, and with practice, it can become secondnature.

Reflective Listening Includes Saying Back to the Client What They