In the context of customer relationship management,__________is used to manage call centers and help desks.
A) salesforce automation
B) eCRM
C) survey management
D) automated customer service
E) Select

Question

Quizplus · Accepted Answer

Automated customer service is used to manage call centers and help desks. It involves automating routine customer service tasks such as answering frequently asked questions and directing customers to the appropriate resources or live agents. This can improve customer satisfaction, reduce wait times, and increase efficiency in the customer service process.

In the Context of Customer Relationship Management,__________is Used to Manage