When a company follows a customer-centric philosophy with a high degree of customer orientation, it is likely to ________.
A) keep everyone up-to-date on the progress of relevant legislation
B) generate an understanding of the marketplace and disseminate that knowledge to everyone in the firm
C) produce products solely for the loyal customers from higher socio-economic status
D) place customers at the top of the organizational chart
E) align system capability externally so that the organization can respond with competitively similar goods and services

Question

Quizplus · Accepted Answer

A customer-centric philosophy involves understanding the marketplace and ensuring that this understanding is shared across the organization to better meet customer needs.

When a Company Follows a Customer-Centric Philosophy with a High