With services, continual investment in training, retraining, and good management of people is required if ________.
A) variability is to be consistently low
B) tangibility is to be consistently low
C) inseparability is to be consistently high
D) intangibility is to be consistently high
E) perishability is to be consistently high

Question

Quizplus · Accepted Answer

Continual investment in training and good management of people are necessary to ensure that the variability in services is consistently low. This is because services are performed by people, who are not completely standardized, and hence, the level of performance may vary. By investing in training and managing people effectively, organizations can ensure that service quality remains consistent over time.

With Services, Continual Investment in Training, Retraining, and Good Management