Among the dimensions of service quality, tangibles refer to ________.
A) the elements of communication that differentiate one service from another
B) the personality characteristics of service providers
C) the combination of price and quality of a service
D) the physical evidence of a service or the observable aspects
E) the knowledge and courtesy of employees

Question

Quizplus · Accepted Answer

Tangibles refer to the physical evidence of a service or the observable aspects such as equipment used, the physical facilities, appearance of personnel, and communication materials.

Among the Dimensions of Service Quality, Tangibles Refer to ________