Exceeding customer expectations is often referred to as customer ________.
A) excellence
B) loyalty
C) essence
D) delight
E) satisfaction

Name: Exceeding customer expectations is often referred to as customer ________. A) excellence B) loyalty C) essence D) delight E) satisfaction
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Question

Quizplus · Accepted Answer

Exceeding customer expectations is often referred to as customer delight, as it goes beyond just satisfying the customer and leaves a lasting positive impression, creating a sense of excitement or pleasure.

Exceeding Customer Expectations Is Often Referred to as Customer ________