Which of the following services is MOST likely to be high in credence attributes?
A) restaurants
B) hair cuts
C) tax preparation
D) child care facilities
E) vacations

Question

Quizplus · Accepted Answer

Credence attributes are characteristics that are difficult to verify even after the service has been rendered. Tax preparation is an example of a service that requires a high level of trust and expertise from the provider, and it is difficult for customers to judge the accuracy of the service even after it has been completed. In contrast, services like restaurants and haircuts have more experience attributes that can be observed and evaluated by customers in the moment. While child care facilities and vacations may also have some credence attributes, tax preparation is the most likely service to be high in these types of characteristics.

Which of the Following Services Is MOST Likely to Be