Jonathon works in a hair salon. When a customer approaches him about a problem with a service she had purchased, he made excuses for the service provider and did not offer to help fix the problem. Jonathon demonstrated poor ________.
A) reliability
B) tangibility
C) responsiveness
D) assurance
E) empathy

Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness and ability of employees to provide prompt service and to help customers with their needs. In this situation, Jonathon failed to offer assistance and made excuses, indicating a lack of responsiveness.

Jonathon Works in a Hair Salon