Mariette was highly regarded by her customers in the bakery because she was knowledgeable about the product and was always courteous to customers. Her customers' faith in her demonstrated ________.
A) reliability
B) tangibility
C) responsiveness
D) assurance
E) empathy

Question

Quizplus · Accepted Answer

Mariette's knowledge about the product and courteous behavior towards customers demonstrate assurance, as her actions instill confidence and trust in her customers regarding her expertise and the quality of service she provides.

Mariette Was Highly Regarded by Her Customers in the Bakery