In a service blueprint, activities are divided between those above and those below the line of ________ to a customer.
A) motivation
B) demarcation
C) visibility
D) distinction
E) threshold

Question

Quizplus · Accepted Answer

The line of visibility in a service blueprint separates activities that are visible to the customer (above the line) from those that are not visible to the customer (below the line). Therefore, the correct answer is C) visibility.

In a Service Blueprint, Activities Are Divided Between Those Above