Sometimes, customers can tell if they received good service. For example, vacations, haircuts, and restaurants all have ________ attributes that allow customers to decide whether they will repeat the purchase another time.
A) purchasable
B) tangible
C) focused
D) experience
E) search

Question

Quizplus · Accepted Answer

Experience attributes are those that can be assessed only after purchase or during consumption. In the context of vacations, haircuts, and restaurants, customers evaluate the quality of service based on their experience, which influences their decision to repurchase.

Sometimes, Customers Can Tell If They Received Good Service