What is the best body language for the nursing assistant to use when communicating with a resident who is sitting in a chair?

Question

Quizplus · Accepted Answer

The best body language to use in this situation is for the nursing assistant (NA) to sit across from the resident in another chair, maintain eye contact, and nod as the resident speaks. This assures the resident that the NA is actively listening and is engaged in the conversation. When the NA has folded arms and looks at the clock, it reveals to the resident that the NA has a lack of time for or interest in what the resident is saying. It is disrespectful for the NA to sit on the resident's bed, and the body language of crossing the legs and chewing gum shows uninterest in what the resident has to say. Chewing gum also makes lip-reading difficult if the resident has trouble hearing. The NA is totally disengaged when having their back turned, and although the resident can't see the NA roll their eyes, the resident still gets the picture being portrayed.

What Is the Best Body Language for the Nursing Assistant