The nursing assistant (NA) communicates with a resident after the death of the resident's spouse. Which action(s) made by the nursing assistant block effective communication? Select all that apply.

Question

Quizplus · Accepted Answer

When the nursing assistant (NA) interrupts the resident, the resident is made to feel that what the NA wishes to say is more important than the resident's message. The NA uses negative body language when looking at the clipboard instead of the resident and tapping the board, which sends the message to the resident that the NA is not interested in what the resident says. The statement about the NA's personal beliefs is judgmental and blocks effective communication. Asking the open-ended question focusing on the resident's needs and asking for clarification of what the NA didn't understand are ways to encourage and support a conversation.

The Nursing Assistant (NA) Communicates with a Resident After the Death