What is the best communication principle(s) for the nursing assistant (NA) to apply when using the telephone? Select all that apply.

Question

Quizplus · Accepted Answer

The NA uses the best communication principles on the telephone by using a cell phone instead of the facility's phone to make personal calls, and only during break in the designated place for private calls. The NA should greet the caller politely by stating their name as the agency desires, the name of the institution, and ask how the NA may help the caller. The NA should not take physician's orders for a resident over the telephone. The NA should inform the physician of the need to be placed on hold and that the NA will get the nurse. Because of HIPPA regulations, the NA needs to first verify that the caller is authorized to receive such information before giving out any information about a resident. The NA should not give out the information and then tell the resident who called for such information. The NA should tell the caller when a transfer is necessary that the caller will be placed on hold and transferred, so the caller will understand what is happening during the communication process.

What Is the Best Communication Principle(s) for the Nursing Assistant