During an extremely stressful day at work, the nursing assistant notices a peer is taking a break. The assistant gets angry because the peer didn't first see if the assistant needed help getting caught up with an assignment. When the peer returns, the assistant confronts the peer in a private room. To help resolve this conflict, which statement should the nursing assistant make?

Question

Quizplus · Accepted Answer

During the conversation, focus on the specific area of conflict, rather than personal feelings about the other person. The assistant should be specific about the concerns. The assistant should express the reason for the anger but avoid being accusatory. For example, instead of saying "You really hurt my feelings by what you said the other day," say, "I am bothered by what you said the other day." This allows the assistant to take responsibility for emotions while allowing the peer to explain the other side of the story. Any of the other statements accusing the peer of being self-centered and never helping will likely anger the peer and are examples of nontherapeutic communication techniques.

During an Extremely Stressful Day at Work, the Nursing Assistant