Question 1

Effective networkers can be characterized as "takers": they always look for an opportunity to take control of a situation and gain positive attention.

Accepted Answer

Excellent networkers are givers rather than takers. They don't view networking as simply an instrumental activity. Rather, they take the initiative to share information and resources, and to support network members' personal and professional needs.

Question 2

It is not necessary to build or maintain rapport in long-term business relationships.

Accepted Answer

Rapport is important at all stages of professional relationships. In first impressions, you gain trust more easily when others sense you are concerned about them. As professional relationships develop, if others believe you care about them, they will trust you.

Question 3

Active listening is primarily a physical act, involving the listener's posture and facial expressions.

Accepted Answer

Michael Hoppe of the Center for Creative Leadership has defined active listening as "a person's willingness and ability to hear and understand. At its core, active listening is a state of mind. . . . It involves bringing about and finding common ground, connecting to each other, and opening up new possibilities."

Question 4

Most companies have a written code of conduct meant to shape their employees' behavior at work.

Accepted Answer

Most organizations have created a written code of conduct or code of ethics to direct their members' behavior at work.

Question 5

Communicators cultivate credibility by establishing their point of view and never wavering, even in the face of controversy or pushback from the audience.

Accepted Answer

Ultimately, effective communicators cultivate credibility by genuinely understanding and adapting to the needs, wants, and preferences of their audiences.

Question 6

Genes play no role in our ability to communicate.

Accepted Answer

Research shows that some of our communication traits-such as how sociable, aggressive, or shy we are-are partly determined by our genes. No matter which traits we're born with, though, we still have to learn how to communicate competently and successfully.

Question 7

The most effective communicators have settled on a single communication strategy that works in almost all situations.

Accepted Answer

No single communication strategy will be effective in all situations. Being an effective communicator means choosing the messages that will best meet your goals.

Question 8

Competent communicators will speak differently to different audiences depending on their experiences, cultural backgrounds, level of interest, and other factors.

Accepted Answer

A competent communicator would speak differently to a group of senior executives than to a group of new hires, because one group has experience and expertise that the other does not. Competent communicators are also aware of generational and cultural differences that can influence what an audience finds engaging.

Question 9

Ethical beliefs vary from one culture to another.

Accepted Answer

People often have very different ideas about right and wrong. What may be morally justified to one person or one culture may be considered unethical to another. Successful communicators are aware that people's ideas about ethics vary.

Question 10

With the help of an example, explain the difference between the content and relational dimensions of a message.

Accepted Answer

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Question 11

What is the relationship between words and ideas?

Accepted Answer

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Question 12

Using a business scenario, explain the roles played by the sender and the receiver of a message in the communication process.

Accepted Answer

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Question 13

List the three types of noise that can interfere with communication and explain their differences.

Accepted Answer

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Question 14

Using an example, explain what it means for communication to be dynamic.

Accepted Answer

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Question 15

Explain the difference between formal and informal professional networks, and give an example of each.

Accepted Answer

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Question 16

List the factors that determine a communicator's credibility, then choose one of those factors and give an example from your life in which you or someone else demonstrated or failed to demonstrate the behaviors it entails.

Accepted Answer

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Question 17

Define active listening, and explain a business situation in which it could help resolve a problem.

Accepted Answer

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Question 18

Describe a business scenario in which cultural differences could make it difficult to determine whether a verbal or nonverbal message is appropriate.

Accepted Answer

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Question 19

Define cognitive complexity. Then describe a business scenario in which cognitive complexity could alter the way a person responds to a verbal or nonverbal message.

Accepted Answer

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Quiz 1: Communicating for Professional Success