Research shows that strong you-attitude will overcome problems in your message, such as inaccurate information.
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Q21: "We considered the best options for you"lacks
Q22: All business messages should use you-attitude.
Q24: Apply you-attitude by putting good news first
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Q26: Putting important information in a list can
Q27: Which of the following is NOT a
Q28: To create you-attitude with content,
A) Be complete.
B)
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