Apply you-attitude by putting good news first and by avoiding jargon, in addition to making individual sentences you-attitude.
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Q19: "We"statements are OK if they include the
Q20: "This idea of yours is worth serious
Q21: "We considered the best options for you"lacks
Q22: All business messages should use you-attitude.
Q23: Research shows that strong you-attitude will overcome
Q25: In a job application letter, keep the
Q26: Putting important information in a list can
Q27: Which of the following is NOT a
Q28: To create you-attitude with content,
A) Be complete.
B)
Q29: You write to a customer about a
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