You have been assigned to develop a training program for newly hired first-line sales managers to cover such topics as company policies and procedures,handling customer complaints,and motivating sales personnel.Which of the following is not recommended?
A)Create a training environment that allows for maximum learning.
B)Provide trainees with feedback during the training.
C)Prepare the learning objectives and choose training methodology before assessment to eliminate bias.
D)Consider on-the-job training if there are experienced managers to assist.
E)Use role playing and behavior modeling to help them learn how to deal with customer complaints and motivate others.

Question

Quizplus · Accepted Answer

It is recommended to assess the trainees' skills and knowledge before preparing the learning objectives and choosing a training methodology. This will help identify gaps and tailor the training program accordingly.

You Have Been Assigned to Develop a Training Program for Newly