Question 1

Living up to the "letter of the law" is a sufficient guarantee that a person's actions are truly ethical.

Accepted Answer

Living up to the "letter of the law" means following the exact wording of legal requirements, but this does not necessarily ensure that actions are ethical. Ethics often consider broader principles of right and wrong that may go beyond legal obligations.

Question 2

The concept of distributive justice concerns the degree to which outcomes are allocated without regard to ethnicity, race, gender, age, or other individual differences criteria.

Accepted Answer

Distributive justice focuses on the fair allocation of resources and outcomes, ensuring that they are distributed equitably without discrimination based on personal characteristics.

Question 3

"It's not really illegal," "it's in everyone's best interests," "no one will ever know about it," and "the organization will protect me" are four common rationalizations for unethical conduct.

Accepted Answer

These statements are typical rationalizations individuals might use to justify unethical behavior, often to alleviate guilt or to convince themselves or others that their actions are acceptable.

Question 4

Ethics training is a structured program that is designed to help people understand ethical aspects of decision-making and to incorporate high ethical standards into daily behaviour.

Accepted Answer

Ethics training programs are specifically designed to educate individuals on the ethical standards and principles relevant to their personal and professional lives, aiming to improve ethical decision-making and integrate ethical behavior into everyday activities.

Question 5

A firm is meeting its economic responsibility when it earns a profit by providing goods and services that are desired by customers.

Accepted Answer

Earning a profit by providing goods and services that customers desire is a fundamental aspect of a firm's economic responsibility, as it contributes to the economy and satisfies consumer needs.

Question 6

The obstructionist, defensive, accommodative, and proactive strategies reflect different degrees of commitment by organizations to the economic, legal, ethical, and discretionary criteria for evaluating social performance.

Accepted Answer

These strategies represent a spectrum of approaches organizations can take in response to social responsibility, each reflecting varying levels of commitment to addressing economic, legal, ethical, and discretionary responsibilities.

Question 7

A balance scorecard measures organizational performance in the financial, customer service, and innovation areas.

Accepted Answer

A balanced scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It traditionally focuses on four perspectives: financial, customer, internal business processes, and learning and growth (which includes innovation).

Question 8

Manufacturing excellence, design productivity, new product introduction, and cycle times are all part of customer satisfaction.

Accepted Answer

The answer of Manufacturing excellence, design productivity, new product introduction,...

Question 9

A(n) ___ is a structured review of lessons learned and results accomplished on a completed project.
A) post-dated assessment
B) after-action review
C) learning organization critique
D) structured project analysis
E) action planning assessment

Accepted Answer

An after-action review is a structured discussion or meeting that takes place after a project is completed, focusing on what happened, why it happened, and how future projects can improve based on these lessons.

Question 10

A ___ tallies organizational performance in the financial, customer service, internal process, innovation and learning, and sustainability areas.
A) project management
B) customer satisfaction survey
C) sustainability project
D) balance scorecard
E) measurement survey

Accepted Answer

A balance scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It specifically includes financial, customer service, internal process, innovation and learning, and sustainability areas.

Question 11

Ways to measure financial performance are
A) cash flow, market share growth, and return on equity.
B) cycle times, engineering efficiency, and new product time.
C) technology leadership and time to market.
D) social return on investment and waste audits.
E) product life cycle and energy audits.

Accepted Answer

Cash flow, market share growth, and return on equity are traditional financial metrics used to assess a company's financial performance.

Quiz 5: Control Processes, Systems, Ethics and Social Responsibility