With regard to using memos or e-mails for business communication, writers should use the indirect approach when they are:
A) asking for information.
B) communicating messages that contain bad news.
C) sending reminders about deadlines and important meetings.
D) telling readers about an accompanying message.

Question

Quizplus · Accepted Answer

The indirect approach in business communication is typically used when conveying messages that might be unwelcome or upsetting, such as bad news. This approach allows the writer to prepare the reader by presenting reasoning or background information before delivering the main message, which can help soften the impact.

With Regard to Using Memos or E-Mails for Business Communication