An organization can cultivate a good customer-service image by:
A) focusing on attracting new customers, not on retaining current customers.
B) maintaining frequent contact with customers even after sales have been made.
C) using a problem-solving approach to customer service.
D) limiting the development of good customer-service skills to sales representatives.

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The Answer of An organization can cultivate a good customer-service image by:
A) focusing on attracting new customers, not on retaining current customers.
B) maintaining frequent contact with customers even after sales have been made.
C) using a problem-solving approach to customer service.
D) limiting the development of good customer-service skills to sales representatives.

An Organization Can Cultivate a Good Customer-Service Image By