Which of the following behaviors will NOT help an employee cultivate a positive customer-service image for his or her organization?
A) Addressing external customers by their names
B) Greeting customers in their native language
C) Making notes each time he or she visits a customer
D) Getting to know his or her customers by being intrusive

Question

Quizplus · Accepted Answer

Being intrusive can make customers feel uncomfortable and can negatively impact the customer-service image of an organization. The other options (A, B, C) are generally positive practices that can enhance customer relations.

Which of the Following Behaviors Will NOT Help an Employee