Which of the following statements about customer service is True?
A) Customers must initiate the requirement that customer-service procedures be implemented throughout an organization.
B) An excellent customer-service reputation cannot give the organization a competitive edge in the marketplace.
C) Customer service is a problem-solving function that should exist only when a customer reports a problem.
D) Customer service will not receive the attention it deserves without the support of the organization's top management.

Question

Quizplus · Accepted Answer

Customer service is a critical aspect of any organization's operations and its effectiveness is significantly influenced by the level of support and emphasis it receives from top management. When top management prioritizes customer service, it ensures that the necessary resources, training, and attention are allocated to maintain high service standards, thereby fostering a culture that values and promotes excellent customer service throughout the organization.

Which of the Following Statements About Customer Service Is True