Chester's Crab House has several locations in Massachusetts and New Jersey. Each location has a restaurant manager who runs his or her location as he or she sees fit. The restaurant chain has achieved success by empowering its employees to make their own decisions and follow their passions. Which management theory does Chester's Crab House follow?
A) Herzberg's two-factor theory
B) Maslow's hierarchy of needs
C) McGregor's Theory Y
D) McGregor's Theory X
E) Ouchi's Equity Theory

Question

Quizplus · Accepted Answer

Chester's Crab House follows McGregor's Theory Y because it maintains less control and supervision over employees and is more democratic in decision making, allowing subordinates to participate in the process.

Chester's Crab House Has Several Locations in Massachusetts and New