Question 1

Don Childress works for Ford Motor Company. He has found that the company has an elaborate authority structure. One of the major disadvantages to this type of organizational structure is __________.
A) potential for harassment
B) centralization
C) rigidity
D) lower wages

Accepted Answer

An elaborate authority structure often leads to rigidity, making it difficult for the organization to adapt to changes quickly.

Question 2

Betty Trant believes that well-defined rules will ensure efficient performance in her organization. This is consistent with all of the following management theorists except ______________.
A) Frederick Taylor
B) Henry Gantt
C) Max Weber
D) all of the above

Accepted Answer

Henry Gantt focused more on work scheduling and efficiency through tools like the Gantt chart, rather than strictly on rules and bureaucracy like Taylor and Weber.

Question 3

The focus of bureaucratic management is on _____________.
A) the whole organization
B) the employee
C) the manager
D) the environment

Accepted Answer

Bureaucratic management focuses on the structure and functioning of the whole organization, emphasizing rules, hierarchy, and clear division of labor.

Question 4

The focus of scientific management is on _____________.
A) the whole organization
B) the employee
C) the manager
D) the environment

Accepted Answer

The focus of scientific management is on the employee, specifically on increasing efficiency through the optimization of work processes and tasks. This approach, developed by Frederick Taylor, emphasizes the importance of studying tasks to find the most efficient way to perform them.

Question 5

The focus of administrative management is on _____________.
A) the whole organization
B) the employee
C) the manager
D) the environment

Accepted Answer

The answer of The focus of administrative management is on...

Question 6

A key feature of the behavioral viewpoint is the emphasis on .
A) the human aspects of the organization
B) motivating workers through use of economic incentives
C) mathematical modeling of organizational processes
D) standardizing employees' behavior

Accepted Answer

The behavioral viewpoint focuses on understanding human behavior in organizations, emphasizing the importance of psychological and social processes on employee performance and satisfaction.

Question 7

The behavioral viewpoint, a 20^th century phenomenon, was influenced by: A) civil rights B) labor unions C) higher education D) World War II

Accepted Answer

The behavioral viewpoint in management was influenced by the rise of labor unions, which highlighted the importance of understanding human behavior in the workplace to improve productivity and worker satisfaction.

Question 8

Which of the following is not an aspect of the behavioral viewpoint?
A) how managers do what they do
B) management's efforts to lead and communicate
C) analysis of decision affects on other departments
D) assumptions relating to high-performance team members

Accepted Answer

The behavioral viewpoint focuses on understanding human behavior in organizations, emphasizing aspects such as leadership, communication, and team dynamics. It does not directly involve analyzing how decisions affect other departments, which is more related to organizational structure or systems thinking.

Question 9

The writings of Mary Parker Follett constituted one of the cornerstones of early management thought. Her emphasis on the dynamics of management and _______ was in sharp contrast to the viewpoints of Weber, Fayol, and Taylor.
A) not involving workers in solving problems
B) static management thought
C) fixed authority
D) involving workers in solving problems

Accepted Answer

Mary Parker Follett emphasized the importance of involving workers in solving problems, contrasting with the more top-down, hierarchical approaches of Weber, Fayol, and Taylor.

Question 10

Laurie Hinckel has recently been promoted to a management position within Baker Hughes. Her personal philosophy is that management is a continuous process and that if a problem has been solved, the method used to solve it probably generated new problems. This philosophy parallels the philosophy of _______________.
A) Terence Hill
B) Max Weber
C) Mary Parker Follett
D) Joan Woodward

Accepted Answer

Mary Parker Follett advocated for the view that management is a continuous process and emphasized the dynamic nature of management, where solving one problem often leads to the emergence of new ones. This perspective aligns with Laurie Hinckel's philosophy.

Question 11

Mary Parker Follett studied how managers did their jobs by observing them at work. She developed principles of coordination for managers to apply. Which of the following is not one of the principles of coordination?
A) Coordination is best achieved when the people responsible for making a decision are working autonomously.
B) Coordination must be worked at continuously.
C) Coordination should address all of the factors in a situation.
D) Coordination during the early stages of planning and project implementation is essential.

Accepted Answer

Mary Parker Follett emphasized that coordination is most effective when it involves collective action and decision-making, rather than when individuals work autonomously. Coordination being a continuous process, addressing all factors, and being crucial in early stages are principles she supported.

Question 12

Karen Sweden is well thought of by her peers within the retail industry. Sweden thinks that subordinates should be involved in the decision-making process whenever they are affected by a decision. Sweden adopted this philosophy after studying __________.
A) Joan Woodward
B) Elton Mayo
C) Lillian Taylor
D) Mary Parker Follett

Accepted Answer

Mary Parker Follett advocated for the principle of shared decision-making and the involvement of employees in the decision-making process, which aligns with Karen Sweden's philosophy.

Question 13

John Mackey, president of Whole Foods Supermarkets, believes that by placing responsibility and authority at the store and team level rather than at corporate headquarters, employees are encouraged to make decisions that affect their daily work. What theorist advocated this approach?
A) Max Weber
B) Mary Parker Follett
C) Frederick Taylor
D) Joan Woodward

Accepted Answer

Mary Parker Follett advocated for the empowerment of employees by decentralizing decision-making and placing authority at the level of the work being performed. She believed in the principle of "power-with" rather than "power-over," emphasizing cooperation and integrated group effort.

Question 14

Which of the following statements does not follow from Barnard's acceptance theory of authority?
A) Employees will follow orders if they believe that the orders are consistent with organizational goals.
B) Employees will follow orders if they understand what is required.
C) Employees will follow orders if they have had the proper training.
D) Employees will follow orders if they see positive benefits to themselves in carrying out management's orders.

Accepted Answer

Barnard's acceptance theory of authority primarily focuses on the conditions under which employees accept authority, including their belief in the legitimacy of the order, understanding of the order, and perception of consistency with organizational goals and personal benefits. It does not explicitly mention the role of training in the acceptance of authority.

Question 15

Which of the following statements is true according to the views of Chester Barnard?
A) Successful management depends on avoiding relationships with those outside the organization.
B) Managers' main roles are to communicate with employees and motivate them to work hard to help achieve the organization's goals.
C) The organization should have an independent relationship with its suppliers.
D) The external environment is not a major factor in the success of an organization.

Accepted Answer

Chester Barnard believed that the effectiveness of management lies in its ability to communicate with employees, motivating them towards the achievement of organizational goals. He emphasized the importance of cooperation and communication within an organization.

Question 16

The strongest support for the behavioral viewpoint emerged from the ______________ studies.
A) Gantt
B) Taylor
C) Hawthorne
D) time-and-motion

Accepted Answer

The strongest support for the behavioral viewpoint emerged from the Hawthorne studies, which were conducted at the Western Electric Company's Hawthorne Works in the 1920s and 1930s. These studies initially aimed to understand how different work conditions affected worker productivity but ended up highlighting the importance of social relations and employee satisfaction in the workplace.

Question 17

The Hawthorne studies established a concept called the Hawthorne Effect. In other words, _________________.
A) lighting conditions are the single most important element in increasing productivity
B) productivity cannot be an overriding concern of management
C) when employees are given special attention, productivity is likely to change regardless of whether working conditions change
D) management pressure rather than group demands has the strongest influence on worker productivity

Accepted Answer

The Hawthorne studies found that when employees are given special attention, their productivity is likely to change, demonstrating that the act of being observed or receiving attention can itself influence behavior. This became known as the Hawthorne Effect.

Question 18

The writings of Mayo and others interpreted the basic conclusions from the Hawthorne studies and helped outline the ______________ viewpoint of management.
A) behavioral
B) administrative
C) traditional
D) scientific

Accepted Answer

The Hawthorne studies, conducted in the 1920s and 1930s, emphasized the importance of social relations and employee satisfaction in the workplace. Elton Mayo and others interpreted these findings to support the behavioral viewpoint of management, which focuses on understanding human behavior in organizational settings.

Question 19

Anne Reeves has just accepted a management position with a local oil and gas company in Detroit, Michigan. She wants to adopt the findings of the Hawthorne studies in her management philosophy. Therefore, Reeves will recognize that ____________ have (has) a significant influence on employee productivity.
A) peer pressure
B) physiological demands
C) financial controls
D) management demands

Accepted Answer

The Hawthorne studies highlighted the importance of social factors, such as peer pressure, on employee productivity, demonstrating that workers were more motivated by the attention they received and the social interactions within the workplace than by physical or financial changes.

Question 20

TDIndustries (TDI) has created a culture of teamwork that promotes high performance and longevity based on the concept of _________________.
A) proactive mentoring
B) results based performance
C) reward leadership
D) servant leadership

Accepted Answer

TDIndustries (TDI) has built its culture around the concept of servant leadership, which emphasizes the importance of leaders serving their teams, fostering a supportive and collaborative environment.

Quiz 2: Learning From the History of Management Thought

Don Childress works for Ford Motor Company. He has found that the company has an elaborate authority structure. One of the major disadvantages to this type of organizational structure is __________.

Betty Trant believes that well-defined rules will ensure efficient performance in her organization. This is consistent with all of the following management theorists except ______________.

The focus of bureaucratic management is on _____________.

The focus of scientific management is on _____________.

The focus of administrative management is on _____________.

A key feature of the behavioral viewpoint is the emphasis on .

The behavioral viewpoint, a 20th century phenomenon, was influenced by:

Which of the following is not an aspect of the behavioral viewpoint?

The writings of Mary Parker Follett constituted one of the cornerstones of early management thought. Her emphasis on the dynamics of management and _______ was in sharp contrast to the viewpoints of Weber, Fayol, and Taylor.

Mary Parker Follett studied how managers did their jobs by observing them at work. She developed principles of coordination for managers to apply. Which of the following is not one of the principles of coordination?

Karen Sweden is well thought of by her peers within the retail industry. Sweden thinks that subordinates should be involved in the decision-making process whenever they are affected by a decision. Sweden adopted this philosophy after studying __________.

John Mackey, president of Whole Foods Supermarkets, believes that by placing responsibility and authority at the store and team level rather than at corporate headquarters, employees are encouraged to make decisions that affect their daily work. What theorist advocated this approach?

Which of the following statements does not follow from Barnard's acceptance theory of authority?

Which of the following statements is true according to the views of Chester Barnard?

The strongest support for the behavioral viewpoint emerged from the ______________ studies.

The Hawthorne studies established a concept called the Hawthorne Effect. In other words, _________________.

The writings of Mayo and others interpreted the basic conclusions from the Hawthorne studies and helped outline the ______________ viewpoint of management.

TDIndustries (TDI) has created a culture of teamwork that promotes high performance and longevity based on the concept of _________________.

The behavioral viewpoint, a 20^th century phenomenon, was influenced by: