Total quality management (TQM) originated in the service industries, spearheaded especially by the hotel industry, and has been adopted gradually by heavy industry.
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Q25: Round and round we go, because empowering
Q26: As one would expect, the racial and
Q27: A counter revolution is taking place because
Q28: The same guest holds different expectations about
Q29: Hotels are no different from manufacturing: The
Q31: Bedding has become as much a public
Q32: Amazingly, cleanliness ranks lower in guest survey
Q33: Although different hotel companies use different names
Q34: Third (top) sheets, which are gaining popularity
Q35: Top sheets (third sheets) are changed along
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