Although different hotel companies use different names and stress different issues, the focus of all QA programs is hiring, training, delegating and rewarding employees.
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Q28: The same guest holds different expectations about
Q29: Hotels are no different from manufacturing: The
Q30: Total quality management (TQM) originated in the
Q31: Bedding has become as much a public
Q32: Amazingly, cleanliness ranks lower in guest survey
Q34: Third (top) sheets, which are gaining popularity
Q35: Top sheets (third sheets) are changed along
Q36: "How was everything?"is the right question for
Q37: Safety can be improved by directing children
Q38: Because few guests actually return to the
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